Frequently asked questions

Most audits complete in under 10 minutes. Our AI crawls your website, analyses every page against 64 checkpoints across 16 categories, and generates a full professional report.

We evaluate 16 categories across 4 pillars: Foundation (Visual Design, Value Proposition, Navigation, Content Quality), Human Experience (CTAs & Conversion, Trust & Credibility, Ethical UX, Emotional Design), Inclusive Design (Accessibility, Cognitive Accessibility, Digital Wellbeing, Mobile Experience), and Future Readiness (Performance & Technical Health, AI Discoverability, AI Agent Readiness, Cultural Sensitivity).

Yes. ClearUX works with any publicly accessible URL — dynamic apps, single-page applications, and traditional multi-page sites. Content behind logins (admin panels, member areas) isn’t accessible to our crawler. For complex multi-step flows like checkouts, findings cover the accessible steps.

Reports are available in English, Spanish, French, German, Italian, and Portuguese. All findings, recommendations, and the full report are translated.

A traditional UX audit costs $5,000–$15,000 and takes 2–4 weeks. ClearUX delivers 64 checkpoints across 16 categories in minutes for a fraction of the cost. It’s ideal for quick, comprehensive baseline assessments. For deep qualitative research (user interviews, usability testing), we recommend pairing ClearUX findings with a specialist.

Yes. Every finding has a status you can update: Open, In Progress, Fixed, or Backlog. Your dashboard tracks how many issues you’ve resolved over time, giving you a clear picture of progress.

Yes. Every completed audit has a "Share audit" button that generates a read-only link. Anyone with the link can view the scores, executive summary, and category breakdown — no account needed. You can revoke the link at any time.

Absolutely. Re-auditing the same URL is the best way to prove progress. Your dashboard shows re-audit badges and your stats track average scores over time. Audit the same site before and after implementing fixes to see your score improve.

Our engine crawls your site (5–25 pages depending on plan), then runs each page through specialised AI models trained on UX best practices, WCAG guidelines, dark pattern databases, and conversion research. Each finding includes severity scoring, evidence, and a specific recommendation.

You get a professional PDF and a Word document (DOCX). Both include an overall score, executive summary, top 3 priority recommendations, pillar score breakdown, and detailed findings ranked by severity with specific recommendations and impact estimates.

ClearUX analyses all publicly visible pages on your site. For the most comprehensive results, ensure your site is live and publicly accessible. The audit is designed to catch the issues that matter most to real users — the same issues a specialist consultant would prioritise.

Agency and Scale package customers can add their own company logo and name to reports. The ClearUX branding is replaced with yours in both PDF and Word exports — perfect for client-facing deliverables.

Anyone can run a free preview audit from the homepage without signing up. The preview shows your overall score, pillar scores, and severity breakdown. Individual findings, recommendations, and downloadable reports are available when you unlock the full audit.

ClearUX uses Anthropic’s Claude as its analysis engine. Each category is evaluated by a specialised prompt trained on UX best practices, WCAG accessibility guidelines, dark pattern databases, conversion research, and AI readiness standards. The AI analyses your actual page content — not just metadata — and produces findings that reference specific text, elements, and patterns on your site.

Our AI analyses publicly visible page content. It cannot test JavaScript-heavy interactions (hover states, multi-step flows behind authentication), real page load speed, or actual user behaviour. For accessibility compliance, we strongly recommend pairing ClearUX findings with manual testing using screen readers and keyboard navigation. The AI may also miss highly context-specific design decisions that are intentional for your audience — that’s why we built the dismiss-with-reason feature.

When you dismiss a finding with a reason or add a site note, that context is stored and injected into your next audit. The AI reads your feedback and skips previously dismissed issues. Findings you mark as "fixed" are also tracked — the AI will verify whether the fix holds on re-audit. Your audits get more accurate with every iteration.

No. ClearUX is designed to complement human expertise, not replace it. It covers 64 checkpoints across 16 categories in minutes — the kind of breadth that would take a consultant days. But for deep qualitative research (user interviews, usability testing, nuanced accessibility compliance), we recommend working with a specialist. Many teams use ClearUX to identify what to focus on, then bring in a human expert for the critical issues.

One credit = one full audit. Credits never expire. Every audit includes all 64 checkpoints, PDF & Word reports, finding status tracking, shareable team links, and prioritised recommendations. Buy in packs to lower the per-audit cost.

We only analyse publicly visible content. Your website data is never stored or shared — only your report. Payments are processed securely via Stripe. We are GDPR compliant and use SSL encryption throughout.

If you’re unsatisfied with an audit, contact support@clearux.ai and we’ll resolve it or provide a credit for a new audit. We stand behind the quality of our reports.

Yes. You can purchase additional credit packs at any time. Credits from different purchases stack together and never expire.

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are processed securely via Stripe.

No, and we believe honesty about this is important. Our AI catches issues that traditional tools miss — dark patterns, emotional design gaps, cognitive accessibility barriers, AI readiness gaps — but no automated system is perfect. We recommend human review for accessibility-critical and security-sensitive findings. That’s why every finding includes a status tracker: your team can verify, dismiss with a reason, or mark as fixed. The AI learns from your feedback on re-audits.

Dismiss it directly from your dashboard with a reason (e.g., "This is intentional for our audience" or "Addressed on our About page"). The AI will skip that finding on future re-audits. If you believe the finding is a systemic error, email support@clearux.ai and we’ll review it within 24 hours. We actively use feedback to improve our analysis engine.

Yes. Every completed audit has a "Share" button that generates a read-only link. Anyone with the link can see the overall score, pillar breakdown, top recommendations, and executive summary — no ClearUX account needed. You can revoke the link at any time. PDF and Word exports are also available for offline sharing.

Our analysis engine uses cross-page awareness — it checks if content exists on other pages before flagging it as "missing" (e.g., it won’t flag missing founder credentials if your About page has them). You can also add site notes that persist across audits, giving the AI permanent context about your design decisions. Every re-audit gets smarter based on your previous feedback.